Terms and Conditions

1. Introduction

Welcome to Carb-Off! Limited (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website and services (collectively, “Services”). By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

2. Use of the Website

2.1 Eligibility: By using our website, you represent that you are at least 18 years old or have the legal capacity to enter into these Terms.

2.2 Account: To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.3 Prohibited Activities: You agree not to use our website for any unlawful purpose or in any way that could harm us or any third party. This includes, but is not limited to, distributing viruses, spamming, or infringing on the intellectual property rights of others.

3. Products and Orders

3.1 Product Information: We strive to provide accurate descriptions and images of our products. However, we do not guarantee that product descriptions, images, or other content on our website are completely accurate, current, or error-free. As all our products are handmade, the weight per pack is approximate and may vary slightly. We strive for consistency, but small variations are a natural part of our artisanal process.

3.2 Order Acceptance: All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including availability or errors in pricing.

3.3 Pricing: All prices listed on our website are in GBP and are subject to change without notice. We make every effort to ensure that the prices are accurate, but we reserve the right to correct any errors.

3.4 Payment: Payment must be made at the time of placing an order. We accept credit & debit cards, Revolut pay & Google Pay. Your order will not be processed until payment is received in full.

4. Shipping and Delivery

4.1 Shipping Policy: We currently ship within the UK only. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.

4.2 Delivery Times: We strive to process and ship orders within 1-2 business days. Delivery times are estimated and not guaranteed. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

5. Returns and Refunds

5.1 No Returns: Due to food safety regulations, we do not accept returns of any food products.

5.2 Refunds and Replacements: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We may request a photo of the item and your order number to process a refund or replacement.

5.3 Taste Preferences: We do not offer refunds or replacements based on personal taste preferences. Please review product descriptions and ingredients carefully before making a purchase.

6. Intellectual Property

6.1 Ownership: All content on our website, including text, images, graphics, logos, and software, is the property of Carb-Off! and is protected by intellectual property laws.

6.2 Use: You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Carb-Off! shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Services.

8. Indemnification

You agree to indemnify and hold Carb-Off! harmless from any claims, damages, liabilities, and expenses arising from your use of our Services or violation of these Terms.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after any changes constitute your acceptance of the revised Terms.

10. Governing Law

These Terms and your use of our Services shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of laws principles.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at support@carb-off.co.uk

GDPR Terms and Conditions

1. Introduction

This Privacy Policy explains how Carb-Off! Limited (“we,” “our,” or “us”) collects, uses, and protects any personal data that you provide when using our website, carb-off.co.uk. We are committed to ensuring that your privacy is protected in compliance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following information when you interact with our website or place an order:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Card details and payment history (processed securely via third-party payment processors).
  • Technical Data: IP address, browser type, and usage data through cookies or similar technologies.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfill orders.
  • To provide customer support.
  • To communicate updates about your orders or account.
  • To send marketing communications if you have opted in.
  • To analyse website performance and improve our services.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Your consent (e.g., for marketing communications).
  • Performance of a contract (e.g., fulfilling your orders).
  • Legal obligations (e.g., for tax compliance).

5. How We Protect Your Data

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard the data we collect online.

6. Third-Party Sharing

We may share your data with the following third parties to provide services:

  • Payment processors: To handle transactions securely.
  • Delivery partners: To fulfill your orders.
  • Analytics providers: To analyse website performance and improve user experience.

We do not sell your data to third parties.

7. Your Rights Under GDPR

Under GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Restriction: Request restriction of data processing.
  • Portability: Request transfer of your data to another provider.
  • Objection: Object to data processing for direct marketing purposes.

To exercise any of these rights, please contact us at support@carb-off.co.uk

8. Cookies

Our website uses cookies to enhance your experience and gather information about how you use our site. You can manage your cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

9. Retention Periods

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and accounting obligations.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

  • Email: support@carb-off.co.uk

Privacy and Electronic Communications Regulations (PECR)

1. Electronic Marketing

  • Consent for Marketing: We will only send you marketing communications (emails, SMS, etc.) if you have explicitly opted in.
  • Opt-Out Rights: You can withdraw consent or unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at support@carb-off.co.uk
  • Third-Party Sharing: We will not share your data with third parties for marketing purposes without your explicit consent.

2. Use of Cookies

  • Cookie Usage: Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and provide tailored content. For details, see our Cookie Policy.
  • User Control: You can manage or disable cookies through your browser settings. Certain cookies essential for website functionality cannot be disabled.
  • Notification: We provide a cookie banner to inform you about cookie usage upon visiting our site, where you can provide consent.

Consumer Protection Laws

1. Transparency in Advertising

  • Clear and Accurate Representations: All descriptions, images, and pricing on our website reflect the products and services as accurately as possible. If you feel a product or service does not match its description, please contact us for support.
  • Promotions: Any promotional offers are subject to clearly outlined terms, including eligibility, duration, and exclusions.

2. Customer Rights

  • Right to Cancel (Cooling-Off Period): All our products are exempt of this rule, as they are perishable.
  • Returns and Refunds: We process returns and refunds in accordance with UK Consumer Protection Laws. For details, see our Returns and Refunds Policy.
  • Faulty or Incorrect Goods: If you receive a faulty or incorrect product, please notify us immediately to arrange a replacement or refund.

3. Data Handling

  • Data for Transactions: Personal data collected during purchases will be used solely for fulfilling orders, customer service, and legal obligations (e.g., for record keeping).
  • Secure Handling: All customer data will be processed securely and in compliance with GDPR.

Payment Card Industry Data Security Standards (PCI DSS)

1. Secure Payments

  • Payment Gateway: All credit card payments on our site are processed through PCI DSS-compliant payment gateways to ensure security. We do not store credit card information directly.
  • Encryption: Payment data is encrypted during transmission to protect your information.

2. Fraud Prevention

  • Verification: We may use additional verification measures to ensure the security of your payment transactions.
  • Suspicious Activity: If fraudulent or suspicious activity is detected, we reserve the right to decline the transaction and notify the relevant authorities.

3. Customer Responsibility

  • Accurate Information: You are responsible for providing accurate billing and payment information. Any discrepancies may delay your order.

4. Contact for Payment Queries

  • If you have questions about payment security, please contact us at support@carb-off.co.uk

Cookie Policy

1. Introduction

Carb-Off! Limited (“we,” “our,” or “us”) uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve our services. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences, improve functionality, and provide analytics to enhance the user experience.

Cookies are classified as:

  • Session Cookies: Temporary cookies that are deleted when you close your browser.
  • Persistent Cookies: Remain on your device until they expire or you delete them.

3. Types of Cookies We Use

a. Necessary Cookies

These cookies are essential for the functionality of our website. They enable basic features like page navigation and access to secure areas. Without them, the website may not function properly.

b. Performance and Analytics Cookies

These cookies collect information about how you use our website, such as which pages you visit most often. This helps us improve website performance and user experience.

c. Functional Cookies

These cookies remember your preferences and enable additional features, such as saving your language settings or remembering login details.

d. Marketing and Advertising Cookies

These cookies are used to show you relevant advertisements based on your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

4. Third-Party Cookies

We may allow third-party services, such as Google Analytics or social media platforms, to set cookies on your device. These cookies are managed by the respective third parties and are subject to their privacy policies.

5. How We Use Cookies

We use cookies to:

  • Ensure the website functions smoothly.
  • Track website usage and improve performance.
  • Offer a personalised user experience.
  • Deliver tailored marketing and advertising content.

6. Managing Your Cookie Preferences

When you visit our website for the first time, you will see a cookie banner that allows you to:

  • Accept all cookies.
  • Customize your preferences.

You can also manage cookies through your browser settings:

Please note that disabling cookies may affect the functionality of the website.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. The latest version will always be available on this page.

8. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

  • Email: support@carb-off.co.uk

By using our website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.