Return policy

At Carb-Off!, we are committed to providing you with high-quality, delicious low-carb baked goods. We take pride in our products and want you to be completely satisfied with your purchase. Please read our refund policy below:

Refunds and Replacements

  1. Damaged or Defective Items:

    • If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will require a photo of the damaged or defective item along with your order number.
    • Upon verification of the issue, we will offer you a replacement product or a refund for the affected item.

  2. Incorrect Orders:

    • If you receive an incorrect item or your order is missing products, please contact us within 7 days of receiving your order. We will correct the mistake by sending you the correct item(s) or refunding the missing product(s).

  3. Quality Assurance:

    • We strive to ensure our baked goods meet the highest quality standards. If you believe there is a significant quality issue with your order (e.g., stale or off-flavour not typical of our products), please contact us within 7 days with a detailed description of the issue and any relevant photos.
    • We will review your complaint and, if deemed appropriate, offer a replacement or refund.

Conditions Not Eligible for Refunds or Replacements

  1. Taste Preferences:

    • Due to the nature of our products, we do not offer refunds or replacements based solely on personal taste preferences. We encourage you to read product descriptions and ingredient lists carefully before making a purchase.

  2. Allergy Information:

    • It is the customer’s responsibility to review all product ingredients and allergy information provided on our website before purchasing. We do not offer refunds or replacements for reactions to ingredients disclosed on our product pages.

  3. Return Policy:

    • Due to food safety regulations, we do not accept returns of any food products. Please do not send your purchase back to us.

How to Request a Refund or Replacement

  1. Contact our customer service team at [customer service email] within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and any relevant photos.
  3. Our team will review your request and respond within 3 business days.