How do I place an order?

You can place an order directly through our website. Simply browse our products, add your favourites to the cart, and proceed to checkout.

What are your delivery costs?

Due to the perishable nature of our products, which are made fresh and without preservatives, we require specialised packaging and delivery methods to ensure they arrive in perfect condition. As such, we offer local delivery within a 20-mile radius from Letchworth Garden City for £5.99. For areas beyond this, a flat fee of £19.99 per order applies. This helps cover the cost of insulated packaging and specialised transport, ensuring the quality of our products is maintained during transit.

Please rest assured that we are working hard to minimise delivery costs in the future.Since most of our products can be stored in the freezer, we’d recommend planning ahead and ordering in larger quantities to make the most of the delivery fee.We appreciate your understanding and your support in enjoying our freshly made, preservative-free products!

Do you offer international shipping?

Currently, we only ship within the UK. We are working on expanding our shipping options in the future.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days and shipped via standard delivery, which usually takes 3-5 business days. You will receive a tracking number once your order has been shipped.

What is your return policy?

We strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please read our Refund and Replacement policy.

How do I request a refund?

To request a refund, please email our customer service team at support@carb-off.co.uk with your order number and the reason for the return.
We will review your complaint and, if deemed appropriate, offer a replacement or refund.

Where can I find the nutritional information for your products?

Nutritional information for each product can be found on the product detail pages on our website. We provide detailed breakdowns of Calories, Carbohydrates (Total & Net), Fats, and Proteins.

Are your products suitable for keto and low-carb diets?

Yes, our low-carb baked goods are designed to be keto-friendly, with minimal net carbs and high-quality fats to support a ketogenic lifestyle.

What ingredients do you use in your baked goods?

We use a variety of low-carb and gluten-free ingredients, such as almond flour, coconut flour, eggs, butter, and natural sweeteners. Each product page lists the specific ingredients used.

Do your products contain nuts or other common allergens?

Many of our products contain nuts, such as almond flour. We also use dairy and eggs in some products. Please refer to the ingredient list on each product page for detailed allergen information.

Do you offer a subscription service?

We don’t currently offer a subscription service, but it’s something we’re working on and hope to introduce in the future.
Stay tuned for updates, and feel free to share any features you’d like to see in a subscription plan!

How can I get a discount on my first order?

Sign up for our newsletter to receive a 10% discount on your first order! You’ll also stay updated on our latest products, promotions, and special offers.